Do you add Fluoride to the water?
No, we do not add Fluoride to the water.
My usage is higher than normal. How can that be?
Think back to the previous three months (the time period of the bill) - Were there more people living in or visiting the household? Did you have a leak that has since been repaired? Do you have an ongoing leak that you are aware of? Was it during the summer months when usage is typcially higher because of watering flowers or gardens, washing cars, filling swimming pools, etc.?
If you are unsure of the reason, here are a few suggestions to help you determine the reason for the increased use:
- Check your toilets for leaks - Place a few drops of food coloring in the back tank and wait 30 minutes, without flushing. If the food coloring seeps into the bowl, the toilet is leaking. Instead of using food coloring, we also have toilet dye strips available free of charge at the Authority office. They can be picked up at our office during normal business hours.
- Check your water softener if you have one - These sometimes leak internally or externally allowing water to continue to pass through the system needlessly. If you can shut the water off to the softener, you can then check the water meter to see if it stops moving. Also, make sure it is recycling properly.
- Check all outside spigots - Make sure they are turned off and not leaking through the fixture or attached hoses.
- Check your water meter - The water meter is typically located in your basement where the water line enters your home. It has a black, flip-top lid with a copper-colored base. To read the water meter, you must open the lid to see the register. When everyone is finished using water for the night, write down the reading. First thing in the morning before anyone uses water, write down the reading again. It should be the same. If not, this indicates the presence of a leak.
Why are my bills higher than my neighbors?
Everyone uses water differently. Some people take longer showers, run their dishwashers daily or have leaky toilets or faucets. Also some people like to water flowers, wash cars, etc. All these contribute to higher use and higher bills.
I have an on-lot/septic system. Can you help me?
No, the Authority is only responsible for the public sanitary sewer system. On-lot/septic systems are under the jurisdiction of the Township. Please call their office at 717-336-1720.
Do we get our water from a reservoir?
No, we have 14 wells that provide water to East Cocalico Township Authority customers.
What is an EDU?
EDU stands for Equivalent Dwelling Unit and is used for the purpose of capacity planning. One EDU is equivalent to 183 gallons per day of water and 253 gallons per day of sanitary sewer.